User Training and Engagement Manager with TS/SCI Clearance in Springfield, VA at General Dynamics Information Technology

Date Posted: 6/20/2020

Job Snapshot

Job Description

SOME TELECOMMUTING ALLOWED GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on TS/SCI level cleared User Training and Engagement Manager joining our team to support our Intelligence customer in Springfield, VA.

The User Training and Engagement Manager is responsible for designing and establishing user based training for enterprise-wide classified and unclassified information systems (IS).  These systems will help to improve quality and integrity of programs and information in order to enhance the capacity of end users to advance the mission. The Manager is also responsible for ensuring mission requirements are understood and documented for development.  Effective working relationships with internal and external users, stakeholders will be crucial in determining success. The Manager oversees a team who organizes, prepares, and conducts complex training and educational programs for a Federal Government client.  

Qualifications

  • Bachelor’s degree Engineering, Computer Science, IT related discipline
  • 10+ years of relevant experience
  • 5+ years of management experience
  • Excellent written and verbal communication skills
  • Demonstrated experience leading various teams in a scaled agile environment utilizing a modern DevOps approach to deliver value to the customer
  • Experience working with stakeholders, suppliers, solution train
  • Self-managed, strong self-organization skills, and eager to contribute
  • Eager to explore new technologies, and develop new skills to advance your team
  • Challenges the status quo, hungry to explore, evaluate, and understand new technologies, and wish to share insights and mentor your team
  • Experience working with federal government clients, subcontractors and stakeholders
  • Engages with users and Stakeholders to understand their missions, needs, and vision to build a relationship of trust
  • Assists in identifying the needs of internal and external customers and addresses their concerns
  • Performs duties with opportunity to exercise initiative, independent judgement and discretion under minimal supervision.
  • Provides management oversight:
    • Ensures team is working cross functionally with user groups to ensure mission needs are understood for developing end-to-end mission solutions
    • Oversees the operations of the UT&E team to ensure user engagement and training occur regularly and follow the Agile process.
    • Ensures access to training materials is maintained and training is tailored to customer tradecraft
    • Ensures continuous user engagement, acceptance and adoption of solution capabilities
    • Ensures classroom based training occurs as directed by the government
    • Ensures a mechanism for user feedback and collaboration is created
    • Ensure updates to training materials occurs with each release
    • Ensures onsite training is provided to the government
    • Ensures Intellipedia site is created and maintained
    • Ensures user acceptance criteria are accurately created and delivered
    • Communicate daily regarding progress with team members
    • Recruits and develops the technical talent required to support a complex enterprise environment in support of the mission.
    • Proactively work with program management team to ensure that appropriate staffing resources are assigned, put in place, and effectively utilized at the appropriate time
    • Provides customer on-site test support
    • Coordinate with other groups to develop schedules, prepare agendas/briefing slides, and prepare/distribute meeting minutes
  • Engages in concept planning:
    • Provide input into the design, re-design and development of training curriculums  
    • Assist with the planning, development, and execution of training curriculums
    • Assist in the planning, preparation, and conduct of training for end users
    • Assist with designing and evaluating new features and capabilities, works with Agile scrum teams on design artifacts, development, and training documents
  • Active TS/SCI security clearance with CI Poly
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.