Tier III Video Teleconferencing (VTC) Administrator - TS/SCI REQUIRED in Colorado Springs, CO at General Dynamics Information Technology

Date Posted: 7/2/2020

Job Snapshot

Job Description

Job Description

GDIT is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration, maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed.

Flexibility Requirement:

  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am – 2:30pm
    • Swing Shift: 2pm – 10:30pm
    • Mid Shift: 10:30pm – 6am

Skill Requirements:

  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
  • Manage resource availability and conflicts for Video Networks
  • Ensure compliance with VTC network security policies and procedures
  • Possess understanding of H323, E164 and Protocol Stack
  • Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment
  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
  • Interface with vendors to ensure proper performance of tools and software packages
  • Provide After Action Reports (AARs) for Problem Management resolution
  • Assist junior technicians with daily tasks and training as necessary
  • Participate in special projects as required by GDIT Management

Key Competencies:

  • Interpersonal Skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service orientation
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
  • Shift Work is required (work center is 24/7).
  • Must have a TS/SCI Clearance and the ability to obtain Poly.

  Education Requirement: 

  • Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience
  • 5-8 years of directly related experience in network or VTC administration and support

Certifications:

Security+ CE required

CCNA (desired)

Network + (desired)

ITIL Foundations (desired)

Clearance Requirement

Must have a TS/SCI Clearance and the ability to obtain required Polygraph

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.