Tier 1,2,3 Service Desk Technician in Arlington, VA at General Dynamics Information Technology

Date Posted: 7/4/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Arlington, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/4/2020
  • Job ID:
    RQ52669

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. 

GDIT is seeking a Tier 1,2,3 Service Desk Technician to join our team and help support the Joint Service Provider – Enterprise Transport Management (JSP-ETM) activities at the Pentagon in Arlington, VA.

NOTE: This position has a work schedule of 12-hour shifts (i.e. 6am-6pm & 6pm-6am).

As a Tier Service Desk Technician supporting JSP-ETM, you will be trusted to detect, report, and provide tier 1, 2, and 3 level response and repair to Pentagon Transport layer circuits in a 24/7 facility. In this role, a typical day will include:

  • Installs, Operates and Maintains DISA and commercial circuits. 
  • Utilization of monitoring tools to provide both reactive and proactive support for the clients network and systems infrastructure. 
  • Use of encryption equipment and interpreting engineering circuit layout diagrams 
  • Provide help desk support and operation
  • Application of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices.

Required Qualifications:

  • Active TS/SCI security clearance
  • DoD 8570 IAT Level II certification
  • Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, OR equivalent work experience
  • ​3-5 years of related hardware engineering experience - designing and developing information processing hardware, computer systems, and electrical components
  • ​1-3 years experience working within Technical Control and/or SCIF environment
  • Willing to support the designated work hours schedule indicated above.

Desired Qualifications:

  • ITIL V3 Foundation certification
  • Experience operating and maintain fill devices including DTDs, SKLs, KYK-13s, KYK-15s, KOI-18s. 
  • Experience operate and maintain encryption devices such as KIV-7/7Ms, Fastlanes, Taclanes, Key Generators, and STE equipment.
  • Demonstrated experience in a DOD Information Technology environment
  • Knowledge and experience in digital and analogue circuit design and implementation. 
  • Experience in the analysis testing and troubleshooting TDM & TDMoIP circuits.
  • Knowledge of IP and optical network operation. 
  • Must be knowledgeable of equipment to include transport systems (DWDM, SONET, TDMoIP and TDM), timing and sync, circuit test and analysis, electrical/physical interfaces, crypto, and circuit signaling. 
  • Must be knowledgeable of Promina/NX-1000 operation, provisioning and installation.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.