Systems Administrator Senior in Newington, VA at General Dynamics Information Technology

Date Posted: 6/21/2020

Job Snapshot

Job Description

Under minimal supervision, responsible for third level telephone support to end user community on hardware, software and network related questions and use.  Troubleshoots and handles issues, requests or problem with operating systems, applications and remote access for the end-user community.  Defines and classifies level, priority and nature of problems, request and/or issue.  Responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end user satisfaction.  Tracks activities of field engineers to who tickets were assigned.  Must possess a wide range of technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.  Requires experience in the installation, configuration and troubleshooting of computers.  Experience and knowledge of help desk call tracking management system.  Requires strong communication and excellent customer service skills.

Knowledge, Skills and Abilities

  • Is competent in the entire range of applications software, hardware, operating system software, networking and systems documentation support issues
  • Excellent communication skills
  • Can effectively provide direction and guidance to less experienced staff
  • Must be able to interpret user comments, identify problems and provide timely resolution, often on complex technical issues
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Reviews the work of others and is able to detect errors or needed modifications
  • Is able to identify and resolve problems or help desk inadequacies
  • Has full technical knowledge of all phases of information systems operations
  • Excellent communication skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.