Network Operations Manager in Washington, DC at General Dynamics Information Technology

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
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Job Description

This role is not yet funded

The purpose of this position is to manage the U.S. State Departments Consular Affairs Enterprise Infrastructure Operations ( CAEIO ) team that provides mission critical information technology (IT) resources to approximately 250 overseas posts including domestic Passport Agencies, Visa Processing Centers, DoS annexes, and contractor sites. The team also supports approximately 10,000 worldwide clients including 1,200 Consular Affairs customers at locations in the Washington DC National Capitol Region.

Program Overview:

Provide enterprise IT support to include: program management; administration support including inventory management and IT acquisitions support; operations engineering and implementation; operations and maintenance, including Service Desk support and infrastructure, applications and database support; onsite systems administration and hardware support/maintenance at domestic consular offices; enterprise operations monitoring; cyber security operations; and disaster recovery support.

Job Duties:

The Network Operations Manager shall serve as a team leader for support tasks involving engineering development, integration, interface design analysis, integration of infrastructure, and testing of SW and HW. The Network Operations Manager shall perform system-level design and configuration of products including determination of HW, SW, operating systems and other platform specifications to meet project requirements while maintaining interoperability with existing legacy systems. The Network Operations Manager shall plan large-scale systems projects through vendor comparison and trade/cost studies.


Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.


Required qualifications: 

  • A minimum of five years of experience designing local, regional, WAN, and network systems and subsystems supporting voice, video, and data information, enterprise firewall services.
  • A minimum of five years of experience leading large teams of network operation and/or engineering staff
  • Top Secret security clearance

Desired qualifications: 

  • Demonstrated experience with risk management and making recommendations for leveraging network installations and reducing operation costs
  • Demonstrated experience with troubleshooting a wide range of LAN, MPLS WAN, Wi-Fi, and network issues hampering service availability and making recommendations for system fixes and enhancements
  • A minimum of five or more years of management experience operating in an ITIL framework
  • Demonstrated experience operating and designing a network supporting a dispersed workforce with on premise applications as well as many applications deployed in the cloud
  • Cisco Certified Network Associate (CCNA) certification


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.