Help Desk Technician III in Chantilly, VA at General Dynamics Information Technology

Date Posted: 6/30/2020

Job Snapshot

Job Description

Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software.

  • Provides phone and help-desk support for local and off-site users.
  • Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Provides end-user software troubleshooting and support.
  • Provides troubleshooting and support.
  • Installs; configures; and upgrades computer hardware and software.
  • Assists in the management and tracking of IT assets.
  • Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.
  • Participates in the administration of e-mail systems.
  • Provides guidance and work leadership to less-experienced technicians.
  • Maintains current knowledge of relevant technologies as assigned
  • Participates in special projects as required.

Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

Security+ Certification required

Additional Computing Environment certification required

3-5 years of directly related experience supporting help desk operations.
  • Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; An Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience.
  • Occasional TDY travel is expected for this role.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.