Desk Side Support/Help Desk Agent in Washington, DC at General Dynamics Information Technology

Date Posted: 6/13/2020

Job Snapshot

Job Description

GDIT is looking for a Deskside Support Specialist (Tier II) to support our federal client.  The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them.  Support involves desk-side support and remote connectivity to client desktops to resolve issues. This position is located in Washington, DC.

Job Responsibilities:

  • Perform hardware problem diagnosis and resolution
  • Installing PC and PC applications, perform moves and system recovery
  • Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • May route incidents to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook) as well FERC custom applications
  • Create, modify, and customize applications for individual users
  • Configures a variety of FERC application software products to support the continuous availability, reliability, and performance of the FERC installed Applications
  • Performs other duties as required

Minimum Qualifications:

  • Required A+ and + 3 years of related experience
  •  ITIL V3
  • HDI
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.