Customer Service Representative, Barbourville, KY in Barbourville, KY at General Dynamics Information Technology

Date Posted: 6/22/2020

Job Snapshot

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. REQUIRED QUALIFICATIONS

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Basic Qualifications
  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Other Qualifications
  • Basic communication skills
  • Call center experience preferred
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers

US Citizenship is required - Must be able to obtain and maintain a government security clearance.

  • Office environment
  • May require shift work M-F, 8am to 8pm.
  • Performs clerical or administrative duties as assigned

We also offer:

  • Monday-Friday, work shift schedules 8am to 8pm.
  • Flexibility,
  • 401(K)
  • Accrued vacation and sick time

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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