Change Management and User Adoption Specialist (Escalations Engineer) in Washington, DC at General Dynamics Information Technology

Date Posted: 6/28/2020

Job Snapshot

Job Description

General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.  GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees.  Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement. GDIT seeks Change Management and User Adoption Specialist (Escalations Engineer Support) for technology training, change management, and user adoption initiatives.

Job Description:

  • Develop and execute comprehensive change management programs to support HIR’s deployment of Microsoft Office 365 products.
  • Drive fast IT adoption rates and ensure organizational business objectives are achieved.
  • Train and support end users in creation and maintenance of Microsoft cloud technological applications.
  • Engage with customers to analyze environment to provide impactful assessments in support of the customer’s end goals.
  • Support other Operations and Continuity tasks as required
  • Available to support 24x7 IOC support through on-call rotation as required

Required Qualifications:      

  • Extensive experience in Prosci ADKAR, Power BI, and data visualization tools.
  • Strong experience with document creation, management, and quality assurance, including
    technical writing
  • Demonstrated teaching/training experience for IT end user adoption
  • High proficiency in using Microsoft Office products- particularly Word, Excel, and PowerPoint, OneDrive, and Teams

            Desired Qualifications:

  • Experience working at the House of Representatives or other Legislative Branch environment.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.