Client Support in Fort Bragg, NC at General Dynamics Information Technology

Date Posted: 8/23/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Responsible for the installation and troubleshooting of enterprise computers mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.  Performs intense troubleshooting and problem resolution for multiple locations and networks. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.

    • Knowledge, Skills and Abilities

      • Analytical, result-orientated, creative problem solver
      • Driven by quality and teamwork
      • MS Windows 7/10 Operating System
      • Microsoft Office 2010 or later
      • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
      • Experience with virtualization technology (VMware) desired
      • Help Desk Institute (HDI) Certification a plus
      • DoD 8570 compliant for IAT Level II
      • 2 years desktop support or similar experience required
      • Effective communications and listening skills
      • Detail oriented with superior organization skills
      • Self-motivated and able to work independently and take initiative in identifying and addressing challenges



We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.